Very friendly and professional. Clearly understood our needs with not wanting to replace the whole door. Checked their own warehouse for similar castoffs but had to order new panel in the end. Panel arrived much quicker than expected and was fitted next day. Door now super smooth. From Rob who came out to us to the two ladies I spoke to on the phone (Pam and Pat?), everyone was professional, courteous, and pleasant. They took the time to explain what was going on and were never pushy. Overall good service from nice people.